Frequently Asked Questions
Everything you need to know about shopping with Ralica Furniture Houses
What are the standard delivery times for furniture orders?
Delivery times vary based on stock availability. In-stock items are typically delivered within 5 to 10 business days, while custom-made or imported furniture may take 4 to 8 weeks.
Do you offer professional assembly services?
Yes, we provide expert assembly services for all our furniture pieces. You can request this service during the checkout process or by contacting our customer support team after placing an order.
What is your return policy for home decor and furniture?
You can return standard items within 14 days of delivery, provided they are in their original packaging and unused. Please note that custom-made or personalized furniture is not eligible for return.
What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and offer flexible installment plans through our partner financial institutions.
Do the products come with a warranty?
All furniture purchased from Ralica comes with a standard 2-year legal warranty covering manufacturing defects. Some premium brands may offer extended warranty periods.
Can I see the furniture in person before purchasing?
Yes, you are welcome to visit our physical showrooms located in major cities across Bulgaria to experience the quality and comfort of our collections firsthand.